Refund policy
FIZZIT Return & Refund Policy
At FIZZIT, we want you to be completely satisfied with your purchase. Please review our return and refund policy before placing an order.
30-Day Return Policy
We offer a 30-day return window on eligible products. You have 30 days from the date your order is delivered to request a return.
To qualify for a return:
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The product must be unused and in the same condition in which it was received.
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The product must be in its original packaging, including all accessories and components.
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Proof of purchase or an order number is required.
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The product must not fall under our nonreturnable or final-sale categories.
Returns must be approved by FIZZIT before merchandise is shipped back. Unauthorized returns may not be accepted.
10% Restocking Fee
A 10% restocking fee applies to eligible returns.
The fee is calculated based on the purchase price of the returned merchandise, excluding shipping and applicable taxes.
The restocking fee will be deducted from the approved refund amount.
Original shipping charges are nonrefundable, except where required by law.
The restocking fee does not apply to verified defective, damaged, or incorrectly shipped products when FIZZIT is responsible for the issue.
Nonreturnable & Nonrefundable Products
The following products are FINAL SALE and are not eligible for returns, exchanges, or refunds for change of mind, ordering errors, or other non-defect reasons:
CO₂ Cylinders
All CO₂ cylinders are final sale, nonreturnable, and nonrefundable, including:
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Single CO₂ cylinders
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Multi-packs of CO₂ cylinders
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Filled and empty CO₂ cylinders
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CO₂ cylinders purchased as part of a bundle, subject to applicable consumer protection laws
Due to safety, shipping, and handling considerations associated with pressurized gas cylinders, we do not accept standard returns of CO₂ cylinders.
Our CO₂ exchange and refill program is a separate service and is not considered a product return or refund.
Flavor Drops
All FIZZIT Flavor Drops are final sale, nonreturnable, and nonrefundable, including:
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Individual Flavor Drops
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Flavor Drop variety packs
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Sweetened and unsweetened Flavor Drops
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Flavor Drops included in bundles or promotional packages, subject to applicable consumer protection laws
For food safety, hygiene, and product integrity, we cannot accept returns of Flavor Drops, whether opened or unopened.
Other Nonreturnable Items
We also do not accept standard returns of:
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Gift cards
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Personalized or custom-order products
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Perishable products
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Other hazardous or restricted materials
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Clearance and final-sale items clearly designated as such at purchase
Important: Final-sale restrictions do not eliminate any rights customers may have under applicable law for defective, damaged, misrepresented, or incorrectly supplied products.
Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us promptly at support@getfizzit.com with your order number, a description of the issue, and photographs where available.
We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, or refund as required by applicable law.
Please do not return damaged or defective CO₂ cylinders without receiving specific instructions from FIZZIT.
How to Request a Return
To request a return of an eligible product:
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Email support@getfizzit.com with your order number and reason for return.
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Our customer service team will review your request.
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If approved, we will provide return instructions and, where applicable, a return shipping label.
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Package the product securely in its original packaging and follow the provided instructions.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
Original shipping charges are nonrefundable, except where required by law.
Customers are responsible for applicable return shipping costs for standard returns, including international return shipping to our U.S. warehouse. Any charges for a FIZZIT-provided return label will be disclosed during return authorization.
If FIZZIT is responsible for sending an incorrect or defective product, we will arrange an appropriate resolution without charging the customer for our error, as required by law.
Exchanges
For eligible products, the fastest way to obtain a different item is to request an approved return and place a separate order.
Flavor Drops and CO₂ cylinders are not eligible for standard exchanges due to customer preference or ordering errors.
Defective or incorrectly supplied items will be handled under our Damaged, Defective, or Incorrect Products policy.
Refund Processing
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days, subject to any applicable restocking fee and permitted deductions.
Your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@getfizzit.com.
European Union 14-Day Cooling-Off Period
For orders shipped into the European Union, customers may have a statutory right to cancel eligible purchases within 14 days without providing a reason.
This right is subject to applicable legal exceptions, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Nothing in this policy limits mandatory cancellation, refund, warranty, or consumer protection rights under applicable law.
Contact Us
For return requests, damaged products, order issues, or questions about this policy, please contact:
FIZZIT Customer Support
Email: support@getfizzit.com
Phone: (866) 434-9948
Website: www.getfizzit.com
We appreciate your business and thank you for choosing FIZZIT.
